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This tutorial demonstrates how to remove specific field values in an incident template using field and form rules. The focus is on eliminating technician-specific categories, such as Database, Network, and Security, from user visibility. The process begins by accessing the default incident template and navigating to field and form rules. A new rule is created specifically for requesters, with no additional conditions required. Under actions, the options to remove are selected for the specified categories. After saving the settings, the user logs in to confirm that the undesired field values have been successfully removed.