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This tutorial explains how to add or remove fields from the Remedyforce console form. The form consists of various sections such as client details, incident details, status, and priority. In this instance, the focus is on adding a "Client VIP" field to the client details section. To do this, the user should right-click on the setup, open a new tab in Remedyforce, navigate to create and objects, and then scroll to the incident object. After selecting "Field Sets," the user can modify the client details section by dragging the "Client VIP" field onto the form. Finally, the changes are saved, and the Remedyforce console is reloaded to reflect the updates.