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To remove specific field values in an incident template using field and forum rules, follow these steps: First, identify the technician-specific categories (database, network, and security) that should not be visible to users. Navigate to the field and forum rules in the default incident template. Create a new rule specifically for requesters, as it applies universally. No conditions are required; under actions, choose "remove options" and select the relevant categories to remove. Save the settings. After logging in as a user, verify that the specified field values are successfully removed.