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In this tutorial, we learn how to remove specific field values from an incident template using field and forum rules. The goal is to hide technician-specific categories—database, network, and security—from users. We begin by accessing the default incident template and navigating to the field and forum rules under the form load. A new rule is created, applicable only to requesters, without needing to specify conditions. The action chosen is "remove options," where we select the categories to be hidden. After saving the settings, we log in as a user to verify the changes, confirming that the specified field values have indeed been removed successfully.