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The tutorial explains how to remove specific field values from an incident template using field and forum rules. It focuses on hiding technician-specific categories, specifically "database," "network," and "security," from users. To achieve this, users should navigate to the field and forum rules in the default incident template. A new rule is created that applies only to requesters, without specifying conditions. The actions involve selecting "remove options" and choosing the categories to be hidden. After saving the settings, logging in as a user confirms that the specified field values have been successfully removed.