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The tutorial outlines how to remove specific field values in an incident template using field and forum rules. It focuses on hiding technician-specific categories (database, network, and security) from users. The setup involves navigating to the default incident template under field and forum rules. A new rule is created, applying only to requesters without additional conditions. Under actions, the "remove options" feature is selected to exclude the specified categories. After saving the settings, the tutorial demonstrates logging in as a user to confirm that the unwanted field values have been successfully removed.