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To remove specific field values in an incident template, we will use field and forum rules. In this example, we aim to hide technician-specific categories—database, network, and security—from users. First, access the default incident template and navigate to field and forum rules. Create a new rule that applies only to requesters, as it needs to apply across scenarios without specific conditions. Under actions, select "remove options" and choose the categories to be hidden. After saving the settings, log in as a user to verify that the selected field values have been successfully removed.