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okay in this video were going to go through the settings of how to set up your field service management for your company all right so from the main screen here were going to click on the settings tab this is going to be a little bit of a longer video so get your notepad out and get ready to take notes here so first thing i want you to know is i do have this field service management open in chrome as well as internet explorer and the only reason i have that there is because i want to be able to show you where when we go through the sydney these settings where it uh actually appears when you know in the process of creating work orders so were going to start on the side with the work order settings and just start with priorities now your priorities here are you know urgent non-urgent emergency and all this does is basically shows you uh on a per work order basis when it would be considered overdue so someone doesnt pick it up within two hours if we set a work order to be emergency and