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In this tutorial, we learn how to remove specific field values from an incident template using field and forum rules. The example focuses on excluding technician-specific categories, namely database, network, and security, from the options presented to users. First, navigate to the field and forum rules within the default incident template. Create a new rule applicable only to requesters, with no specific conditions required. Under actions, select "remove options" and choose the database, network, and security categories. After saving the settings, logging in as a user confirms that these field values have been successfully removed.