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[Music] hi this math and system go I see were talking about your technical issues today technical questions so one thing we get asked a lot is okay I know I want to do a managed service contract when I signed up with you guys what am I going to get what does that exactly entail so managed services means we are your IT department we take care of you so at the very minimum you get help that support youre gonna get a number and ticketing system you can call in you could support a ticket just by quickly sending email and were gonna get someone right back to you and were gonna take care of that issue you have a little great for little break fix or momentary I cant print I lost the document Im locked out of this software something like that right youre also to get proactive care so youre gonna get a Technical Account Manager whos really gonna look at your system and make sure youre healthy are you guys secure or you get backed up are your systems old three years from now what are y
