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welcome everyone good afternoon and thank you all for joining us for the second webinar in our four-part managed services journey webinar series this one is entitled plan sorry this wasnt entitled signing a managed services agreement what you need to know I want to welcome you to the webinar today and I think youre going to get a lot out of the content that weve prepared for you first though I just want to take a few minutes to introduce whos on the line with you today and Dave if you could advance that slide perfect my name is Stephanie Baskerville and Im going to be your webinar host and Im pro serve I tease content writer and joining me today is Dave Mulligan our amazing managed services manager here at Pro serve IT and hes my webinar co-host today as well so before we get started with the content Id just like to point out to you that in the GoToWebinar platform youre going to see a questions tab please if at any point during the webinar you have a question you can feel fre