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hello my name is Paul Bernal my field service technician with night office solutions today Im going to show you how to fix lines dots and streaks on color and black and white mid-volume linear products please note that these instructions also apply to Rico and 7 models the first problem well look at are black lines that stop just short of the edges of the paper this problem is often caused by a dirty or obstructed scanning glass to check your scanning glass lift a document feeder and place a line document face-up on the upper left corner of the platen glass check to see if there is an obstruction on a scanning glass at the point where the line occurs use a lint-free cloth and a bit of alcohol to clean the glass if you notice lines on the second side of the paper lift the document feeder and press the tab at the top left corner to reveal the second scanning lens clean this lens and close the white cushion if the lines on your copies or prints extend from edge to edge you may have a p