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A Master Service Agreement (MSA) is a contract between two parties that outlines the expectations and responsibilities of each group, streamlining the contract process and simplifying future agreements. It may also be called a Service Level Agreement (SLA). Key components of an MSA include confidentiality clauses to protect company secrets, delivery requirements detailing who delivers services and when, and dispute resolution procedures for addressing conflicts. Additionally, the agreement specifies geographic locations for service delivery and outlines intellectual property rights regarding ownership and usage of patents.