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hello and welcome to this bmc helix remedy force video tutorial on how to remove out-of-the-box fields from the survey page lets get started in this tutorial we assume you have completed the service configuration for your remedyforce org if you havent done so please refer to the configuring out-of-the-box service section in our official bmc helix remote force documentation first we need to see how our survey page is currently configured for that we need to go to remy force administration and then on search settings we type survey to search for the survey tile and click on it here at the service configuration page we can make changes to the incident survey and to the service request survey separately next i will show you that both survey configurations still have the five standard out of the box questions in their configuration these pre-configured questions are very useful when you want a quick survey set up for your org but it doesnt apply for everyone that is why we have the optio