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this for all posterity so anita welcome thank you for joining us if youre anita is one of my all-time new favorite friends she is one of the nicest people in the world shes from canada of course thats all you would expect never met a canadian i didnt like so thank you anita for joining us today i know its later for you welcome aboard thank you thats great thanks so much ed and thanks everyone for joining me for me its this evening its after six uh your late afternoon i hope that i can kick things off here with uh this presentation and my favorite part is always the discussion so im looking for some great questions that you have or things that youre wondering about not just about exit interviews but customer feedback in general so lets get this started im gonna just share my screen can you just confirm that you can see it yep we good all right so im gonna just stop my video here and uh lets get started so uh we know that its never easy learning that a customer is leaving