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(gentle music) - Hi, this is Karl with another SOP video for managed service providers. Today were gonna talk about removing a client from your recurring revenue service. And in particular this week Im gonna talk about removing a client from managed services. And thats the final chapter in volume one of the Managed Services Operations Manual. Next week were gonna talk about the strategy of removing a client from cloud services, (laughs) and thats the final chapter in Cloud Services in a Month. So, stay tuned because these are two very different strategies. Okay, so removing a client from managed services is a perfect example of where you want to begin with the end in mind. What does that mean? Well, it means way back when you signed your original contract, you need to have had a couple of things in place and potentially actually draw someones attention to them and have them initial that they read that paragraph. The first different element about removing somebody from managed
