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In this video, Jay discusses cease and desist letters, explaining what they are, how to send them, and what to include. He highlights the purpose of these letters, which is to stop a debt collection agency from contacting an individual. Jay draws on his 15 years of experience in the debt collection industry, including roles in skip tracing, collection, legal, and management, as well as owning two debt collection agencies. He aims to provide valuable insights and encourages viewers to ask questions in the comments. Additionally, viewers are promised a free template for a cease and desist letter at the end of the video.