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hey welcome again to happy n15 todays topic is traditional slas basically should we remove them so some should one remove traditional sls yeah this this has been my favorite hating topic for for years i have started many many seminars and presentations with saying that i just truly hate them in the last two years maybe my kind of attitude towards sls has been a bit more softer but i would say maybe by understanding their role in more details so i still believe that they are not really correlating with with making end users happier and there are some problems with them but we are going to discuss that yeah in this webinar but hey lets go back to 2016. um we used to have in our slide deck this kind of slide talking about i.t reputation and you know the traditional sla that sees that so tell us something about the about the slide so this this slide is from from very very early ages and and based on the kind of the times when our company was founded the first interviews with with the ent