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hi welcome to my channel pkr wipes career and growth today we will discuss about the scenario claim pending for medical records so by name itself we can understand that claim is pending for lack of medical records so uh first point i will discuss about the pre-call analysis and this scenario so on pre-call analysis first we have to check our doctor software for an attachment so you have to check your doctor software for medical records so first you should have to understand do you have any records for this service or not so all service related documents is available for this kind of claim or not you should have to clearly verify your software before call to insurance that is what prequel analysis and the next one is what ar caller will do for this scenario so first you have to call to insurance and ask insurance representative over the call the question is which part of medical records they need exactly to process the claim towards the payment so because there is a medical record means