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In this video, Jay discusses cease and desist letters, outlining what they are, how to send them, and what to include in the letter. He explains that these letters are meant to stop a debt collection agency from further communication. With over 15 years in the debt collection industry, including roles in skip tracing, collecting, and management, Jay aims to share his expertise and be a resource for viewers. He encourages questions in the comments and promises to respond. Additionally, he offers a bonus at the end of the video, providing a free template for viewers.