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In this video, Jay discusses cease and desist letters, explaining what they are, how to send them, and what to include. He has over 15 years of experience in the debt collection industry, including roles in skip tracing, collecting, legal, and management, and has owned two debt collection agencies. Jay aims to be a resource for those with questions about debt and encourages viewers to leave comments for assistance. He emphasizes that a cease and desist letter is a formal request to stop communication from a debt collection agency and promises to provide a free template at the end of the video.