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[Music] return merchandise authorizations or rmas in sap business one can be created through the functionality of the return requests document creating the return request document does not create any inventory transactions and acts as a placeholder prior to initiating the actual return or credit return request can be used when the customer wants to service replace credit or fully return the item this video will go through the process of using the return request to begin the process of issuing a credit to the customer for a missing or defective item that will not be returned lets begin by navigating to sales return requests to create a new return request sometimes an item is defective or missing and instead of replacing the item the customer would just like to receive a credit for the defective or missing item in the return request window you can enter in the customer the rma is being created for once you enter in the customer you have the ability to copy the information for the return