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In this video, Jay discusses cease and desist letters, covering what they are, how to send one, and what to include. He shares his 15 years of experience in the debt collection industry, which includes roles in skip tracing, collections, legal departments, and agency ownership. Jay aims to be a resource for viewers with questions about debt collection and invites them to leave comments for inquiries. He explains that a cease and desist letter is essentially a request to stop communication from a debt collection agency. Additionally, he promises a bonus at the end of the video—a free template for a cease and desist letter.