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A Master Service Agreement (MSA) is a contract between two parties that outlines essential details and expectations, clarifying the responsibilities of each group. It aims to expedite the contract process and simplify future agreements. An MSA, also known as a Service Level Agreement (SLA), covers several key aspects: confidentiality, ensuring parties will not disclose company secrets; delivery requirements, specifying who delivers what and when; dispute resolution, outlining how to resolve conflicts; geographic locations, determining where the work will occur; and intellectual property rights, detailing ownership and usage of patents and related materials.