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In this video, Jay discusses cease and desist letters, explaining what they are, how to send them, and what to include. A cease and desist letter is used to instruct a debt collection agency to stop contacting the debtor. With over 15 years in the debt collection industry, Jay shares his expertise, having worked in various roles and owned two debt collection agencies. He encourages viewers to ask questions in the comments, promising to respond. Additionally, he offers a bonus at the end: a free template for a cease and desist letter. Stay tuned for more insights on managing debt collection issues.