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A Master Service Agreement (MSA) is a contract between two parties that outlines their obligations and expectations, streamlining the contract process and simplifying future agreements. It defines the applicable services and includes key elements such as confidentiality, ensuring that proprietary information remains private; delivery requirements, specifying who delivers what and when; dispute resolution mechanisms for resolving conflicts; geographic locations for where services will be performed; and intellectual property rights, detailing the ownership and usage of patents and other intellectual property. An MSA may also be referred to as a Service Level Agreement (SLA).