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A Master Service Agreement (MSA) is a contract between two parties outlining their responsibilities and expectations. It streamlines the contracting process and simplifies future agreements. An MSA can also be referred to as a Service Level Agreement (SLA). Key elements include confidentiality, stating that parties will not disclose company secrets; delivery requirements, detailing who delivers what and when; dispute resolution, outlining how conflicts will be managed; geographic locations, designating where work will take place; and intellectual property rights, determining ownership and usage of patents and other intellectual properties.