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In Spring 21 were thrilled to introduce Appointment Assistant. A new add-on to Field Service, built natively on the Salesforce platform. Appointment Assistant enhances customer engagement and transparency by letting customers know when help is on the way. Removing the four hour wait window, and giving real time updates on the channel of their choice such as SMS, or a self-service portal. So lets dive in and see what this looks like. Your end customers can now get real-time updates on the status of their field service appointment. End customers can opt in to receive text messages. These text messages can be customized to fit your business needs. In this case Bright Insurance has attached safety guidelines in case the end customer wants to review, but if our customer clicks on the first link, theyll be taken to a community page that contains rich information regarding the field service appointment. This community page contains an estimated time of arrival and even includes a live GPS