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[Music] hello Im Joanna a billion account specialist here at a donors office in Dublin sometimes customers ask me what they should do if they want to remove a member account from the organisation but they cant sign in to the member account as a user so today I will show you how you can sign into the member account lets get started there could be a couple of reasons that you cant sign in as root user of that member account for example maybe a former employee who owns a user conditions left the company or maybe you forgot the password to log in that member account as a root user but you still have I am SS first try the following - can access to that member account contact that they administrator of the member account and ask them to grant you access if you have access to the emerges associated with the account reset the password if those strategies dont work you can resolve this issue differently depends on whether the member account was invited to the organization or create it to