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A Service Level Agreement (SLA) is a written contract that outlines the minimum level of service a service provider must deliver. It differs from Key Performance Indicators (KPIs), which measure a provider's performance against specific targets. An SLA specifies the minimum service requirements and details the actions to be taken if these standards are not met, often including financial compensation to the client for losses due to underperformance. SLAs are regularly monitored to ensure compliance and track performance, enabling corrective measures when necessary. For further understanding of KPIs, viewers are encouraged to check related content on the channel.
