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Hospitals are mandated to distribute patient satisfaction surveys under the Affordable Care Act to gather data on patient experiences. These surveys enable meaningful comparisons among hospitals on critical consumer-related topics. Hospitals can utilize the findings to enhance care quality, accountability, and transparency, with results reported publicly. Higher Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores lead to increased reimbursement; lower scores can negatively impact finances. An all-inclusive strategy is employed to boost HCAHPS scores and improve internal quality initiatives, emphasizing that every staff member involved in patient interactions plays a role in this process.
