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In this first part of the demo series on controlling the capture and retrieval of personally identifiable information (PII) using Bravo Enterprise, Dave Hinkle, a solutions consultant at Open Text, emphasizes the importance of handling PII within business documents. He notes that PII, found in both structured and unstructured formats, is subject to rapidly changing privacy laws and regulations. Non-compliance can lead to significant fines and penalties. Hinkle illustrates the process of removing PII from documents, using the scenario of a loan specialist needing to send a loan application to a client's insurance company while adhering to company policy concerning PII disclosure.