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In this tutorial, listeners will hear various recordings and will need to answer related questions. Each recording will be played only once, so it's important to focus. Participants are given time to read the instructions and questions, along with an opportunity to review their answers. Following the audio, participants will have 10 minutes to transfer their responses to an answer sheet. The first recording involves a woman, Anna Greaves, calling a travel agent named Darren to book a holiday. Listeners should pay attention to this initial conversation to answer questions 1 to 7 accurately, as the recording will not be repeated.