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A Software Maintenance Agreement (SMA) is essentially an extended warranty for software, providing upgrade, version migration capabilities, and ongoing software development. Key benefits of an SMA include access to the latest releases of PCDMS, version compatibility with customers and suppliers, and unlimited technical support. While technical support is available without an SMA from Canadian Measurement Metrology, there is a charge of $150 per issue. To order an SMA upgrade, customers need to provide a purchase order after receiving a quote. The SMA kit provided includes a box with a pen, a USB flash drive, and an agenda book. The updates are sent out within approximately a week.