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Omar Alyce Ali, a pharmacist and owner of the 24-hour Shoppers Drug Mart in Uptown Victoria, British Columbia, emphasizes the importance of customer service and personal touch in his pharmacy. He encourages staff to share personal experiences, such as flu shots, to connect with customers. The pharmacy offers a range of expanded services, including diabetes management, flu clinics, comprehensive medication reviews, healthy heart programs, and consultations on foods and cosmetics. Regular weekly management meetings are held to keep staff informed about ongoing operations and initiatives, highlighting the importance of communication within the team.