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In earning an income, completing a sale is only part of the process; getting customers to pay can be complex and time-consuming. Manual tracking of open invoices and timely follow-ups can be a headache. However, the latest version of QuickBooks streamlines this process by allowing users to automate payment reminders. Users can schedule reminders and QuickBooks will notify them when it's time to send an email reminder, requiring just a click to send. This feature is accessible under the customers menu in the payment reminders section, where you can sort customers into mailing lists, create schedules, and send messages. The tutorial aims to guide users in setting up these workflows, starting with creating a mailing list for customers.