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not a problem um brett would you um mind going ahead and sharing um ninas deck on uh trigger categories theres always one moment of technical difficulty during these events i can start introducing myself over while were getting going um so thanks for thanks for inviting me to to the event im super excited to speak with customers talking to customers as a member of the product team is um one of the sort of bright moments in my days i really enjoy hearing everyones feedback and sharing the the things that weve been working on so my name is nina olding im a product manager here at zendesk i work on triggers and automations and in the past ive worked on a number of other areas of support as well but right now very focused on triggers im excited to share share these new features with you today next slide so doing the intro right now im going to talk about trigger categories which i think is one of the reasons that you all came and then bonus im going to talk about advanced trigg