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In this segment of "Ask the HR Expert," the discussion focuses on handling employee reference requests. It addresses common questions regarding whether organizations should respond to these requests, the best practices for doing so, and the policies that should be in place. A primary concern is the potential for defamation claims if a negative reference is given. Key recommendations include establishing a policy that directs all reference requests to the HR department to ensure compliance and consistency. Additionally, written consent from the employee should be obtained, and both the request and response should be documented in writing.