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On a weekly basis, it's crucial to assess the customer situation. Drawing from my experience at Amazon during 1999-2000, we held two types of meetings weekly. The first was a strategic session on Tuesdays, where we discussed new product launches, competitive issues, and seasonal performance. The second was an operational session dedicated to customer support, analyzing why customers reached out, our response effectiveness, and our call processing metrics. A key focus was understanding the reasons customers contacted us, which helped us improve our support and operations. This approach enabled us to stay aligned with customer needs and enhance service quality.
