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To ensure customers feel heard and valued, it's essential to implement customer feedback surveys. These surveys provide insights into customer opinions and help identify your most satisfied customers, which can be leveraged to attract new clients. HubSpot's customer feedback software, available in Service Hub Professional and above, features standard surveys like Net Promoter Score, Customer Effort Score, and Customer Satisfaction. If these don't fit your needs, you can create a custom survey. The varied survey options help assess customer loyalty and satisfaction at all touchpoints. All data is compiled into dashboards for analysis, allowing you to evaluate performance, identify areas for improvement, and compare customer happiness against industry standards.
