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When it comes to take complete control over your support ticket operations, Fluent Support is the all-in-one solution. You can offer support to your logged in customers through your support portal, this is obvious, you know. But what if your customer can open support ticket by sending an email? Isnt that more helpful? Firstly you have to add a new business inbox as an Email Based Channel. Head over to the Business Settings and click Add New Business Inbox. A window will pop up, enter a name for your Inbox, and an Email that you want to use for sending emails. Make sure to tick Email Based (MailBox). Now click Add Business Inbox, it will take you to the email piping settings. Fluent Supports email piping requires agreement to specific terms and conditions. Read first before proceeding. Tick in the agreement confirmation and click Get Piping Email Details. A mailbox email will be issued from Fluent Support. This will be used in our next step, setting up email auto-forwarding. Fluen