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test two you will hear a number of different recordings and you will have to answer questions on what you hear there will be time for you to read the instructions and questions and you will have a chance to check your work all the recordings will be played once only the test is in four sections at the end of the test you will be given 10 minutes to transfer your answers to an answer sheet now turn to section one section one you will hear a conversation between a representative of an insurance company and a customer first you have some time to look at questions one to three you will see that there is an example that has been done for you on this occasion only the conversation relating to this will be played first good morning total insurance judy speaking how may i help you i recently shipped my belongings from overseas back here to australia and i took out insurance with your company some items were damaged during the move so i need to make a claim what do i have to do okay well first