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here welcome welcome welcome to todays webinar thank you for joining us for want to deliver better customer service put your co-workers first my name is emily sandolans i am zinc trans community builder i am going to be your host today i am thrilled to be joined by joni hales one of our fabulous trainers hi joanie hi uh we are also joined behind the scenes with by mara ferguson she also works on our team shes going to be monitoring the chat with that with me today um so if you have any questions or um anything youd like to say go ahead and you can throw it in the chat by clicking the chat button at the bottom of your screen there or if you have questions you can also submit them in the q a box down there also at the bottom of your zoom screen we are coming to you live from all over ann arbor from our living rooms and our our sun rooms we would love to hear where youre tuning in from so if you want to shoot your location there into the chat we would love to do a little roll call we