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A Master Service Agreement (MSA) is a contract between two parties that defines their obligations and expectations. It streamlines the contract process and facilitates future agreements. Also referred to as a Service Level Agreement (SLA), an MSA includes key elements such as confidentiality, ensuring parties do not disclose proprietary information; delivery requirements, specifying who delivers what and when; dispute resolution, outlining how conflicts will be addressed; geographic locations, agreeing on where the work will be carried out; and intellectual property rights, detailing the ownership and usage of created materials. Overall, an MSA establishes a framework for collaboration and minimizes misunderstandings.