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[Music] hello this is suanne breitzen and im a solutions consultant with beyond 20. today im going to show you something that probably several people at service desks or groups of people that are working might have questions about and that is how to create a quick tip ticket or use a template for ticket of course we can always set up a one step to do this but if you had several users say all of your service desk staff that they had the same type of ticket coming in all day every day and you wanted to give them something that everybody could use and its its merely a button that they can click thatll make it quicker for them then we can do that with a one step and then adding items to a menu so well start out by going to our one steps and within our one step manager were going to actually set our association to none ive already created a one step here but ill open it up and show you what i did so this particular one step create a new desktop printer incident i i use the create