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[Music] when people pay for something over the phone they want the process to be quick simple and secure its really important to them that they can speak to someone helpful and that they trust and that making the payment is straightforward with cemre phone making a payment over the phone couldnt be easier when the customer is ready to pay the agent places the cord into secure mode and the customer types a card numbers into their phone its quick and familiar with semaa phone theres no need to transfer them to a machine or another agent [Music] reducing the number of abandoned calls there are no misheard numbers all of which makes for a shorter call time with fewer errors so average handling times can be reduced which saves money and whats more the cart details are never spoken out loud they are transferred straight to the acquiring bank nobody else can see or hear the card numbers including the contact centre agent they dont appear on any call recordings so you dont have to stop
