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When dealing with customers, it's crucial to have fair terms to protect your business if things go wrong. Terms that unreasonably limit your responsibility when at fault—like claiming no accountability for faulty goods or injuries due to negligence—are likely to be deemed unfair. Instead, it's advisable to accept full responsibility for your mistakes and commit to rectifying the situation. Unfair terms may not be enforceable and can attract actions from the CMA or Trading Standards. Fair terms can help prevent disputes, save time, protect your business, and enhance your reputation. For clarity on fairness, seeking legal advice is recommended.