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In this video, the focus is on conducting effective telephone consultations in healthcare. As this method becomes more prevalent, it offers patients convenience, especially those who may have mobility issues or find it difficult to visit healthcare providers in person. However, there is a risk of overlooking important details in the patient’s story during phone consultations, leading to potential miscommunication. While most communication and consultation skills previously discussed are applicable to phone interactions, it’s crucial for healthcare professionals to pay attention to clarity and thoroughness to ensure patients receive the care and advice they need.