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In this video tutorial, the speaker shares three critical statements to avoid when communicating with clients. The first key point is to never make promises you cannot keep. It's advised to refrain from guaranteeing specific delivery dates, as various unforeseen issues—like discontinued fabrics or damaged items—can arise. Instead, provide an approximate timeline, allowing for some buffer. The speaker emphasizes that it’s crucial to manage client expectations responsibly and transparently, as broken promises can lead to dissatisfaction and damaged trust. The tutorial aims to help viewers communicate more effectively with clients by avoiding these pitfalls.