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Many gym members face challenges when trying to cancel their memberships, especially during contracts. Gyms often employ various tactics to retain customers, making it difficult to cancel even if one is injured or dissatisfied. Lorna Marshall, who never worked out at her gym, struggled to cancel her membership after her back injury. Despite attempts to communicate, she received no responses for weeks after sending cancellation requests. Similar experiences were noted by others, such as Bart, who faced issues with UFC gym's policies and repeated payment failures that complicated his cancellation process. Many people join gyms but ultimately do not use them, highlighting a disconnect between memberships and actual workouts.
